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  1. RockGlobal Support Centre
  2. Getting Started & Account Management

Getting Started & Account Management

Guidance for opening, accessing and managing your RockGlobal trading account.

Live Account Setup & Access

  • How can I check the status of my RockGlobal account application?
  • Which RockGlobal account should I choose: Standard, ECN, Pro or Cent?
  • How do I open an additional trading account?
  • Why does my account show as not found when I sign in?
  • How do I change my RockGlobal account password?
  • Why is my phone number or email already in use?

Account Approval & Verification Status

  • How do I update my name, address, phone number or registered email?

Demo Accounts

  • How long does a demo account remain active?

Identity Verification (KYC)

  • Why was my identity verification rejected or delayed?
  • Which documents are accepted for identity and address verification?
  • What is KYC and why is it required?
  • How do I complete identity verification (KYC)?
RockGlobal

Clear guidance and support when an account, funding or platform question comes up.

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