Why is my phone number or email already in use?

Each phone number and email address can only be linked to one RockGlobal user profile. This message normally means that the details have already been registered.

What to do

1. Check that the phone number and email address were entered correctly.
2. If you have previously registered, return to the sign-in page and use your existing profile.
3. If you cannot remember the password, use the password-reset option.
4. If you do not recognise the registration, contact RockGlobal Support before creating another profile.

Using a different phone number or email may create a separate profile. If you already have an account, recovering access to it is usually the best next step.