Quick answer: Sign in to the secure RockGlobal client portal and review the status shown for your application. If the application is waiting for information, complete the outstanding request before contacting support.
Where to check
- Sign in using the email address registered to your RockGlobal profile.
- Open the account or application area.
- Select the application you want to review.
- Read the current status and any request for further information or documents.
What the common statuses mean
- In progress or under review: RockGlobal is assessing the information supplied. No action is normally required unless the portal or an email asks for more information.
- Action required: An item is missing, unclear or needs to be resubmitted. Follow the request shown in the portal.
- Approved: The application has passed the required checks. Your account details and next steps will normally be provided in the portal or by email.
- Unsuccessful or declined: RockGlobal could not approve the application. Support may be able to clarify the next procedural step, but some review decisions cannot be changed.
If the status has not changed
Review your inbox and spam folder for messages from RockGlobal, and make sure all requested documents have been submitted. Review times can vary where additional identity, address, entity or compliance checks are required.
Contacting support
If you still need help, contact RockGlobal Support from the email address registered to your profile. Include your full name, application reference if available and a screenshot of the status. Never send passwords, one-time codes or full payment-card details.
For security, Support may ask you to complete verification before discussing an application.