An “account not found” message usually means that one or more of your sign-in details do not match the account you are trying to access.
Check these details
- Confirm that you are using the email address registered to your RockGlobal profile.
- Check the spelling of your email address and remove any accidental spaces.
- Enter your password carefully, including the correct uppercase and lowercase letters.
- Make sure you are using the correct RockGlobal sign-in page. Your client portal and MetaTrader login details may be different.
If you still cannot sign in
Use the password-reset option if you have forgotten your password. If the problem continues, contact RockGlobal Support using your registered email address and include a screenshot of the message.
Security reminder: Never send your password or one-time verification code to anyone.