A withdrawal may be rejected or returned if the request does not meet the payment, account or compliance requirements for the selected method.
Common reasons
- The withdrawal method does not match the original deposit method where the same method is required.
- The receiving bank account or wallet has not been verified.
- The beneficiary name does not match your verified RockGlobal profile.
- The requested amount is below the current minimum for that method.
- The bank or payment provider cannot receive the funds.
- Required identity or financial documents are incomplete.
What to do next
- Check the notification sent to your registered email address for the specific reason.
- Review the methods, currencies and minimum amounts currently shown in the Client Portal.
- Correct the details and resubmit the request only when instructed.
- If the reason is unclear, contact RockGlobal Client Support.