Withdrawal requests are generally reviewed on business days. Requests submitted after the daily cut-off time, on weekends or on public holidays will normally be carried forward to the next business day.
What can affect processing time?
- The selected withdrawal method and currency.
- The date and time the request was submitted.
- Whether account, payment and identity checks are complete.
- Whether RockGlobal or the receiving provider requires a further review.
Daily cut-off times and channel availability may change. Check the latest information shown in the RockGlobal Client Portal and, if you need to rely on a specific processing date, confirm it with Client Support first.
RockGlobal completing its processing and the bank or wallet finally receiving the funds are two separate stages.