In many cases, yes. Anti-money-laundering requirements and payment-provider rules may require funds to be returned through the original deposit method.
Examples
- Funds deposited through a bank or card channel may need to be withdrawn through an eligible bank channel.
- Funds deposited using USDT may need to be withdrawn in USDT to a verified wallet.
When you create a withdrawal request, the system will show the methods available to you. Availability may depend on your deposit history, verification status, currency and location.
If the original deposit method is no longer available, do not choose an unrelated method without guidance. Contact RockGlobal Client Support to confirm a compliant and suitable alternative.