Total withdrawal time includes RockGlobal’s review and the time taken by the receiving bank, payment provider or blockchain network.
What can affect the timeframe?
- Whether the request was submitted before the daily cut-off.
- Weekends and public holidays.
- The selected currency and withdrawal channel.
- Account, identity or source-of-funds checks.
- Processing by the receiving bank or blockchain network.
Requests made outside business-day processing periods normally move to the next business day. Channel-specific estimates are displayed in the client portal and may change.
Check the withdrawal status and your registered email before contacting support. If the expected period has passed, provide RockGlobal Support with the withdrawal reference—never your password or verification code.