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How do I download and install MetaTrader 5?

Updated

Quick answer: Download MetaTrader 5 only from the RockGlobal client portal, the official RockGlobal website or the verified app store for your device. Avoid installers or links supplied through unofficial messages.

Before you begin

  • Confirm that your RockGlobal trading account was created for MT5. An MT4 account cannot be signed into MT5.
  • Locate the trading-account number, trading password and MT5 server name sent in your account email.
  • Check that your device has enough storage and is running a supported operating-system version.

Install MT5 on Windows

  1. Open the RockGlobal download area or secure client portal and choose MetaTrader 5 for Windows.
  2. Download the installer and confirm that it came from the expected RockGlobal or MetaQuotes source.
  3. Open the installer and follow the on-screen instructions.
  4. Launch MetaTrader 5 after installation.
  5. Select File > Login to Trade Account, then enter your MT5 account number, trading password and exact server name.

Install MT5 on macOS

  1. Use the approved macOS download route shown by RockGlobal.
  2. Open the downloaded package and follow its installation instructions.
  3. If macOS blocks the application, review the warning carefully and confirm that the file came from the approved source before changing any security setting.
  4. Launch MT5 and sign in with the credentials issued for your MT5 account.

Install MT5 on a mobile device

Open the Apple App Store or Google Play, search for MetaTrader 5 by MetaQuotes, and verify the publisher before installing. When adding the account, search for the RockGlobal server name exactly as shown in your account email.

If installation or sign-in fails

  • Confirm that you installed MT5 rather than MT4.
  • Restart the device and install current operating-system updates.
  • Check that security software, a firewall or a restricted network is not blocking the installer or platform connection.
  • Re-enter the trading-account number instead of your website email address.
  • Use the trading password and server assigned to that specific account.

If you cannot locate the original server email, contact RockGlobal Support from your registered email address. Include your account number and device type, but never send your password or one-time codes.

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