A deposit page may stop responding if it has been left inactive for too long or the payment time limit has expired.
Create a new deposit request
- Do not repeatedly submit the frozen page.
- Refresh your browser, or sign out of the RockGlobal Client Portal and sign in again.
- Go to Assets → Deposit and select the payment method again.
- Follow the new payment instructions and complete the transaction within the time shown on the page.
If you have already transferred funds
Do not create or pay another order until the first payment has been checked. Save the transaction receipt, order reference and payment time, then contact RockGlobal Client Support.
To protect your funds, use only the payment details shown in your current Client Portal session.