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How can I recognise official RockGlobal communications and avoid scams?

Updated

Quick answer: Start from the official RockGlobal website or Help Centre whenever you sign in, download software, contact Support or make a payment. Treat unexpected messages, urgent payment demands and requests for passwords or security codes as suspicious.

RockGlobal will not need you to disclose

  • Your RockGlobal or MetaTrader password;
  • A one-time authentication or password-reset code;
  • Your complete payment-card details;
  • A cryptocurrency wallet private key or recovery phrase; or
  • Remote control of your device to “secure” or “recover” an account.

Common warning signs

  • The sender creates urgency, threatens account closure or promises guaranteed returns.
  • A link uses a misspelled, shortened or unfamiliar domain.
  • You are asked to move funds to a personal bank account or an unverified wallet.
  • Someone claims a fee, tax or additional deposit must be paid before funds can be released.
  • An unsolicited contact offers to trade for you, recover losses or install remote-access software.
  • The sender discourages you from verifying the request through official Support.

How to verify a message

  1. Do not use the link, phone number or reply address in the suspicious message.
  2. Open the official RockGlobal website manually and use its Support route.
  3. Check the complete sender address and destination domain, not only the displayed name.
  4. Ask Support to verify the communication, payment instruction or account request.
  5. Wait for verification before sending documents, money or account information.

If you clicked or replied

Stop communicating, do not make further payments, secure your registered email and RockGlobal credentials from a trusted device, remove unknown remote-access software, and contact RockGlobal Support. Contact your bank, card issuer or wallet provider immediately if financial details or funds may be affected.

Evidence to keep

Save screenshots, sender details, URLs, transaction references, wallet addresses and message times. Do not publish identity documents or private financial information when reporting the incident.

Scammers can copy logos, names and website designs. A professional appearance is not proof that a message or page is genuine.

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