RockGlobal’s currently published online support hours are Monday to Friday, 9:00 am to 11:00 pm Beijing time (UTC+8). Public holidays and operational arrangements may affect actual service hours.
Contacting support during online service hours
Use the online support option shown in the RockGlobal Client Portal or Help Centre. To help the team handle your enquiry efficiently, provide your client number or trading account number, a clear description of the issue, the relevant date and time, and any applicable screenshots or transaction reference numbers.
Outside online service hours
Email info@rockglobal.com and include:
- Your name and registered email address;
- The relevant trading account number, if applicable;
- A concise description of the issue;
- The date, time and time zone of the event;
- Screenshots or error messages; and
- Any relevant transaction or order reference numbers.
The team will review your email during staffed hours. Sending multiple emails about the same issue can make the case harder to track. If you need to add information, reply to the original email thread.
Protect your account
Never provide your Client Portal password, MT4 trading password, one-time verification code or full bank card details. RockGlobal Client Support does not need this information to investigate an issue.
For time-sensitive trading matters, manage your open positions and account risk directly where possible. Sending a message to Client Support does not pause market movements and does not guarantee that an order can be changed.