Add withdrawal payment methods only through the secure RockGlobal Client Portal. Unless the Client Portal and applicable rules specifically allow another arrangement, the card, bank account or wallet should belong to you and the beneficiary name should match your verified RockGlobal profile.
Add a withdrawal payment method
- Log in to the RockGlobal Client Portal.
- Go to the funds-management, payment-method or withdrawal-beneficiary area.
- Select Add beneficiary, Add payment method or the equivalent option shown on the page.
- Choose a currently available card, bank account or wallet type.
- Enter all details exactly as shown by your bank or wallet provider.
- If requested, select the correct country or region and currency.
- Upload proof of ownership or complete verification if prompted.
- Carefully review the details, then save the payment method.
- Complete any email, mobile or other security confirmation.
The available payment methods and page wording may vary according to your profile, location and currency.
Common reasons a payment method cannot be verified
- The beneficiary name does not match your verified profile.
- The card number, account number or wallet address is incomplete or incorrect.
- The method or currency is not currently supported.
- The card or wallet has expired, is closed, or cannot receive the transfer.
- A required verification document is missing or unclear.
- The same payment method has already been added.
Protect your payment details
Never send Client Support your full card number, card security code (CVV), password, recovery phrase, private key or one-time verification code. If you need help, provide only the last four digits of the card, redacted screenshots and the complete error message shown in the Client Portal.