You can submit a bank-card withdrawal when this method is supported for your verified profile, account and location. The methods shown in the RockGlobal Client Portal are the options currently available to your account.
Before submitting a request
- Complete any identity verification (KYC) required by the system.
- Confirm that the cardholder name matches your verified name at RockGlobal.
- Confirm that the trading account has enough withdrawable balance after allowing for margin required by open positions and any other restrictions.
- Review the supported currencies, minimum and maximum amounts, estimated processing time, and any fee or exchange rate shown on the page.
Submit a bank-card withdrawal
- Log in to the RockGlobal Client Portal.
- Go to the withdrawal or funds-management page.
- Select the trading account and withdrawal currency.
- Choose an available bank-card withdrawal method.
- Select a verified card, or follow the on-screen steps to add a card.
- Enter the withdrawal amount.
- Carefully check the beneficiary details, amount, currency, fees and estimated processing time.
- Complete any required email, mobile or security verification.
- Submit the request and save the withdrawal reference number.
Track the request
You can check the status in your Client Portal withdrawal history. Completed means RockGlobal has finished processing the request; the card issuer may still need additional time before the funds appear in your account.
If the request fails
Check the beneficiary name, card status, supported currency, available balance and whether the system requires additional documents. If you still need help, contact Client Support with the trading account number, withdrawal amount, request reference, submission time and a screenshot of the status. Do not send your password, one-time verification code, card security code (CVV) or full card number.