Quick answer: A margin call indicates that your account’s margin level has fallen towards a defined threshold. At the stop-out level, the trading platform can automatically close positions to reduce the account’s margin requirement. The applicable thresholds are shown in your approved account conditions or platform specification.
How margin pressure develops
- Open positions move against the account or trading costs reduce equity.
- Equity falls while used margin continues supporting the open positions.
- The margin level—equity divided by used margin—declines.
- New orders may be restricted when the account no longer has sufficient free margin.
- If the stop-out threshold is reached, positions may be closed automatically according to the platform’s rules.
Important points
- A warning or margin-call notification is not guaranteed to arrive before a stop-out.
- Fast markets, gaps, slippage and spread changes can cause equity and margin level to move quickly.
- Automatic closure may occur at a different price from the last displayed quote.
- Closure order and stop-out behaviour depend on the platform and applicable account conditions.
- Deposits or transfers may not be immediate and should not be relied on to prevent a stop-out.
How to monitor the account
Review balance, equity, used margin, free margin and margin level in the Trade area of MetaTrader. Check the specification for each open symbol and account for pending orders, overnight financing, commission and currency conversion.
If positions were closed automatically
Record the trading account number, affected ticket numbers, exact times and timezone, symbols and screenshots. Review the account history and current specification, then contact RockGlobal Support if you require a procedural review.
Support can investigate platform records but cannot restore a position solely because the market moved against it. Leveraged products carry a high risk of rapid loss, and you remain responsible for monitoring account margin.