You can view your available points and points history in the RockGlobal client portal.
Check your points balance
- Sign in to the RockGlobal client portal.
- Open Rewards Store or Points Store.
- Review the points balance displayed on the store page.
- Open Points details, Points history or the equivalent page to see individual entries.
Portal wording may vary slightly as the Rewards area is updated.
Understand the points history
The history may show points earned from eligible activity, points used for redemptions, adjustments and expiry where applicable. Compare the transaction date, account and description when checking an entry.
Points not showing yet
- Eligible trading points are normally calculated on the following day.
- Confirm that the activity was completed on an eligible account and product.
- Check whether the points belong to another RockGlobal profile or account.
- Refresh the portal after the daily calculation period.
- Review the current Rewards terms for exclusions or expiry rules.
Contact Support
If an expected entry is still missing, send RockGlobal Support the account number, relevant trade or transaction references, dates, product and screenshot of the points history. Do not send your password.
The item catalogue displays the points required for each available reward, allowing you to compare the required amount with your current balance before redeeming.