A withdrawal voucher can be used only when it appears as an available option in your RockGlobal client portal. The voucher terms determine its value, eligible account or withdrawal method, expiry date and whether it can be combined with another offer.
Check the voucher first
- Confirm that the voucher belongs to your profile.
- Read the expiry date and eligibility conditions.
- Check whether it applies to a specific account, currency, payment method or minimum withdrawal.
- Review whether the voucher reduces a fee, adds a benefit or works in another way. Do not assume it represents withdrawable cash.
- Check whether partial use is allowed.
Apply the voucher
- Sign in to the RockGlobal client portal.
- Open Withdrawals and begin a new request.
- Select the eligible trading account and withdrawal method.
- Enter the amount.
- Select the available voucher or enter its code if the portal requests one.
- Confirm that the summary shows how the voucher will be applied.
- Review the recipient, amount, currency, fees and voucher conditions.
- Complete verification and submit the request.
If the voucher is missing or rejected
The voucher may have expired, already been used, not match the selected account or method, or require another condition. Do not submit repeated requests. Contact RockGlobal Support with the voucher name or masked code, account number, requested amount and screenshot of the message.
Never send your password, one-time verification code or complete payment details.